Clickmap plugin installation in Firefox

March 11th, 2009 | Tags: ,

Sitecatalyst Clickmap install error

It’s not allways possible to install the Clickmap plugin in Firefox, users get an errormessage saying Minimum System requirements not met. Firefox 1.5 or later required

Problem is caused by a bug in the code detecting the Firefox version, Firefox installations with plugins or extensions modifying the UserAgent string are most likely to see the bug. Actually I haven’t seen the problem on an installation with an unmodified UserAgent string.

UserAgent examples:
Installation is possible on a clean Firefox installation

UserAgent: "Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.6) Gecko/2009011912 Firefox/3.0.6"

Installation is NOT possible with the Fireshot plugin installed

UserAgent: "Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.6) Gecko/2009011912 Firefox/3.0.6 FireShot/0.32"

Workarounds:

  • Since the plugin appears to be platform independent you can download and save the plugin on another computer then transfer it to the computer having the problem and install it.
  • You can “clean up” the UserAgent string. Type about:config in the addressbar, find the general.useragent.extra.xxx setting that has been added to your Firefox settings and delete it.

Update: This issue was fixed in the March 12 Maintenance Release.

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